How We Help

Secure Chat

Our chat will be temporarily unavailable as of April 9, 2026. Please check back as we will resume service as soon as possible.
If you are in danger, please call or text 911. If you are in need of an immediate online chat, please visit House of Ruth Maryland or National Domestic Violence Hotline.

If chat is available, a “Chat Now” button will be displayed here.

Think About Your Safety

Only our staff members will read your messages. They are not saved on our
computer or yours.
When you close the window, your chat history will be deleted.
Malware could be on your computer. If so, this is not a safe choice.
If your internet use is being monitored, the website URL “Basechat,” will be listed, not CHANA’s website URL.
If you believe your device is not secure, use a different one or call 410-234-0030.

Confidentiality

All messages are confidential.
However, any disclosures of child abuse, abuse of a vulnerable adult, or threats to
harm yourself or another person must be reported as required by Maryland law.

Help by Phone

Call CHANA at 410-234-0030.
If you are concerned for your safety, please call 911.
If you have an urgent safety issue, please call 911.

More About Live Chat

CHANA’s live chat service allows individuals to contact our advocates in a way that is safe, private and secure. This service can be incredibly helpful to our clients who prefer or are safer accessing services in this format.

For those of you having to whisper from the bathroom, this chat is for you.
For those who fear their abusers may be monitoring call logs, this may be a safer option.
For people who are more comfortable reaching out for help over the web, we are here to help.

We know that reaching out for help can be difficult, especially if you’ve never talked about the abuse to anyone before. We understand it can be hard to describe your feelings out loud. If you’re not comfortable talking on the phone, or if it’s not safe for you to do so, you now have another option. You will get the same confidential, real-time, one-on-one attention that you would by calling one of our advocates.

CHANA’S secure live chat can be found on the bottom right corner of our website, by clicking on the orange button that says “secure chat.” Messages are confidential and they are not saved on our computer or yours.

Anyone seeking help regarding abuse is welcome to chat. Each and every day we speak not only with survivors, but family members, friends, community members, colleagues and concerned others about how to identify if someone is being abused and what to do. CHANA is here, and we are ready to help.